The weather in Dallas from 11:00 am until finally perfectly after 5:00 pm was blue skies and sunshine. The flight from Dallas to DC wasn't full of weather as the path was immediate instead of altered apart from slight turbulence which brought on altitude variations to stop. The weather in DC was crystal clear and no rain. Temperature predicted for Charleston WV did arise forty five minutes once the initially scheduled landing time should have happened. It really is my perception that American Airways could have and must have available more in the best way of logistical skills in Dallas for gate availability and contingency designs when gates are blocked, additional help for delayed connecting flights to assist passengers and stay clear of skipped flights, and much more humanity and being familiar with for travellers stranded in the evening in a large town with no data, resources, and so on. We were not made available nearly anything by Vanessa S. or perhaps the gate personnel. I did Visit the ticket counter in DC plus a Supervisor, Sandra did give our initially and only apology and information on lodge shuttles through the airport and a reduction voucher fantastic at numerous inns. By the way, our baggage which was checked wasn't available to us on Friday evening and we ended up provided a complimentary toiletry bag. Baggage staff were quite courteous and also the emphasize of our shopper knowledge. For the reason that we could not get re-booked till the subsequent working day and I couldn't reach Charleston WV as necessary for small business obligations, I rented a hotel space in DC along with a rental car or truck and drove myself to Charleston WV from Washington DC. the subsequent morning so as to arrive as required. The results of my encounter remaining me emotion extremely dissatisfied in the customer service offered at American Airways.
Even with what happened on this event, we hope you'll carry on to select American Airways for the journey needs. We will work hard to make certain that you get the service you be expecting and ought to have.
I cannot have the complaint area of the American Airlines Web-site to work. So This can be the only location i can find to article my facts before mailing it on the cooperate Workplace.
I'm able to’t mention that Substantially for the airport personnel in Denver.My AA flight was delayed leaving Ohare and by the time I acquired to Denver, the Frontier aircraft to which I had been booked by Orbitz had still left and I skipped my flight.
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So, we landed in A different metropolis, stayed the evening there, try this site and then flew in A different Plane. We were being all established to go, and afterwards they explained to us we couldn’t go anyplace resulting from “Mechanical Challenges.
I have to admit that I was selfishly delighted to be able to e-book my flight in advance of your entire other customers and the agent was equipped to remove the charges.
Just two weeks in the past I'd a flight from albany Big apple to turtle Seaside with end in Charlotte we landed a person hour twenty minutes later on we hook up to your terminal I'd two several hours lay in excess of I run from a single end to one other to my gate the aircraft remains hooked up but the individual said I had to head over to shoppers service they inform me there isnt any rooms nascar is in town needed to camp out I the airport till morning she explained they ought to have delayed that flight food stuff courts are shut I nonetheless experienced the perfect time to get on but she walked absent I don’t think I'll fly American any more we nonetheless experienced time
it is pitiful to own to report that my several e-mails to Consumer Relations have not been answered as of to this point October 29, a complete deficiency of the most elementary courtesy towards an 84 a long time aged To start with-Class passenger and Frequent Flier….
I need to touch upon how terrible your flight and purchaser service was today. Flight 4425 was suppose to go away at five pm from DC and obtain to Atlanta. We didn’t consider off from DC right up until six:twenty pm. We were advised it was going to be a ten moment delay but we under no circumstances boarded the plane until eventually way later on. Then the pilot mentioned there was no hold off In spite of remaining delayed forty five minutes and afterwards experienced us sit about the runway for over 35 minutes. I fully grasp you haven't any Manage around the turbulence we professional but we arrived in ATL plus they didn’t Have got a terminal for us to unboard.
So base line…..Until you come back to me with some kind of thing to consider, you’ll never ever see me again.
Once i bought for the complimentary resort that American set up for me, I called 800-433-7300 and talked to an agent there who, to my shock was unable to see flights which were offered on USAIR. She told me there have been no open up seats on any of the early USAIR flights. I had been on the web and could see that there have been offered flights. I basically booked a flight to show it to her.
Moments have changed and its very sad. BTW – Our flight to Madrid was with Iberia along with the expertise was the complete reverse! The aircraft was shiny, thoroughly clean and present day as well as meals selections ended up appetizing and also the attendants have been mindful of food components. Obviously it can be achieved suitable!
To date you may have designed us get rid of 24 hours of our getaway We work flat out for day off get the job done and of one's times have led to us reaching our vacation spot A single Whole Working day Afterwards. Not a pleased shopper and may spread the term.